Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.

Buyer Protection

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

All items in our shop comes with a 30 day replacement/exchange or money back guarantee. Shipping is not included.

You are protected when:

Please contact us immediately if there is a problem and we will resolve it promptly. You may contact us at orders@kyhtech.net or use our Contact Form.

Extended Warranty

Watches and Jewelry

Our watches and jewelry comes with a 12 month one-time replacement warranty.  If during that time they are found to be defective, we will replace the item with the same or similar item.

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