Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
All items in our shop comes with a 30 day replacement/exchange or money back guarantee. Shipping is not included.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller or does not arrive at all.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- The item contains a manufacturer’s defect.
- The item arrives damaged.
- You receive the wrong item.
Please contact us immediately if there is a problem and we will resolve it promptly. You may contact us at firstname.lastname@example.org or use our Contact Form.
Watches and Jewelry
Our watches and jewelry comes with a 12 month one-time replacement warranty. If during that time they are found to be defective, we will replace the item with the same or similar item.Go to Homepage